Privacy Policy
Effective July 11, 2026
One Roof Homes (“One Roof,” “we,” “us”) provides a home-services and home-records platform serving the Savannah, Georgia area, through our website and mobile app (together, the “Service”). This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Account information — your name, email address, and phone number, provided when you create an account or request service.
- Home and property information — your property address and the details you choose to record about your home: rooms and spaces, appliances and systems, photos, documents, warranties, and maintenance history.
- Service records — service requests, visit schedules, work performed, messages exchanged through the Service, and reviews you write.
- Professional information — if you are a service professional on the platform: business name, trade categories, license and insurance details, and background-check status.
- Device information — if you enable push notifications, a device push token. We do not use third-party advertising or cross-app tracking identifiers.
How we use it
- To provide the Service: scheduling visits, dispatching professionals, and keeping your home’s record.
- To communicate with you about your requests, visits, and account. Notification timing honors the quiet hours you set.
- To maintain safety and quality: verifying professionals’ licenses, insurance, and background checks.
- To secure the Service and prevent abuse.
We do not sell your personal information, and we do not share it with third parties for their own advertising.
How information is shared
- With the professionals who serve your home — a pro assigned to your job sees what they need to do the work: your address, the request, and relevant home details.
- With people you choose — reports and packets (for example, an insurance or buyer packet) are shared only when you share them.
- With service providers — cloud hosting, storage, and notification-delivery providers that process data on our behalf under contract.
- When required by law — to comply with a valid legal request, or to protect the rights and safety of our users and the public.
Security
Data is encrypted in transit. On mobile, sign-in credentials are held in your device’s secure keychain, never in ordinary app storage. Staff access to operational systems requires multi-factor authentication. Push notifications carry no home details — they only signal that something in the app needs your attention.
Your choices and rights
- Access and export — you can request a full export of your data from the app’s Privacy & Data page.
- Deletion — you can delete your account in the app (Profile → Delete account) or from the Privacy & Data page. Deletion requests are honored after a short grace window during which you can cancel.
- Notifications — push notifications are optional, off until you enable them, and adjustable (including quiet hours) in settings.
Data retention
We keep your information while your account is active. When you delete your account, personal data is erased after the grace window, except records we must retain for legal, safety, or financial-compliance reasons.
Children
The Service is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the updated version here with a new effective date, and notify you of material changes through the Service.
Contact
Questions about privacy? Contact us at privacy@oneroofhomes.com.